Returns & Exchanges
Returns & Exchanges
You have 14 days from delivery to request a return or exchange, in line with UK/EU consumer rights.
Return Conditions
Items must be unused, in original packaging, and returned with proof of purchase (order confirmation or receipt).
Non-returnable items:
- Custom or personalized items
- Sealed intimate apparel (once unsealed, for hygiene reasons)
- Items on final sale or clearance
- Gift cards
How to Return
- Open a return request via My Account > Orders or email contact@durdenshop.com.
- Once approved, ship the item to our UK return address:
Modalabs LTD
Suite 10604, 5 Brayford Square
London, Greater London, E1 0SG
United Kingdom
Return shipping costs are the customer's responsibility. We recommend using a tracked shipping service — we cannot guarantee receipt of untracked returns and are not liable for items lost in transit.
Refunds
Once we receive and inspect your return, we'll notify you by email. Approved refunds are processed to your original payment method within 3–7 business days. Please note that additional time may be needed by your bank or card issuer to post the refund.
If you haven't received your refund after this period:
- Check your bank account again
- Contact your credit card provider
- If still unresolved, email contact@durdenshop.com
Exchanges
If you'd like a different size or item, please email contact@durdenshop.com before shipping the return so we can guide you through the process. Delivery times for exchanged items may vary depending on your location.
Faulty or Damaged Items
If you receive a faulty or damaged item, please contact us within 7 days of delivery. Under the UK Consumer Rights Act 2015, you're entitled to a repair, replacement, or refund at no cost.
Questions?
For any return-related questions, contact us at contact@durdenshop.com.