Shipping policy

Where We Ship From

All orders are made and dispatched from our own atelier in İstanbul, Türkiye.

Destinations & Rates

United Kingdom: £5 standard shipping · Free over £100

Europe (27 countries): £10 standard shipping · Free over £100

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland

North America (US & Canada): £15 standard shipping · Free over £120

Australia, Japan, New Zealand & Singapore: £25 standard shipping · Free over £200

We currently ship only to the countries listed above. If your country isn't listed, email us and we'll tell you whether we can arrange it.

All prices and charges are in GBP. Where your local currency is displayed on the site, it is an indicative conversion — the amount charged at checkout is the GBP amount.

Processing Time

Orders are typically processed within 1–3 business days. You'll receive a shipping confirmation email with tracking as soon as your order ships.

Estimated Delivery Times

  • UK: 2–4 business days
  • Europe: 5–10 business days
  • North America: 7–14 business days
  • Australia, Japan, New Zealand & Singapore: 10–21 business days

These are estimates — actual delivery times may vary due to customs clearance and courier delays.

Customs, Duties & Taxes

Orders ship from Türkiye. International orders may be subject to import duties and taxes charged on delivery in the destination country. These charges are set by your local customs authority, are the customer's responsibility, and are not included in the shipping cost or product price.

Tracking Your Order

Once your order ships, you'll receive a tracking number by email. You can also track your order anytime from My Account > Orders.

Undeliverable Packages

If a package is returned to us as undeliverable (wrong address, unclaimed, etc.), we'll contact you to arrange reshipping. Additional shipping charges may apply.

Questions?

For shipping questions, contact us at contact@durdenshop.com or +90 553 079 98 94.