Returns & Exchanges

Returns & Exchanges

You have 14 days from delivery to request a return or exchange.

Return Conditions

Items must be unused, in original packaging, and returned with proof of purchase (order confirmation or receipt).

Non-returnable items:

  • Custom or personalized items
  • Sealed intimate apparel (once unsealed, for hygiene reasons)
  • Items on final sale or clearance
  • Gift cards

How to Return

  1. Open a return request via My Account > Orders or email contact@durdenshop.com.
  2. Wait for our confirmation before shipping anything back. We will confirm the return address and the best way to send it from your country — this keeps your customs paperwork correct and avoids charges.

Our return address:

Burak Ercan — Durden Shop
Güneştepe Mah. Butan Sk. S. Dişli Oğlu Apt. No: 13/A
34164 Güngören / İstanbul
Türkiye
+90 553 079 98 94

Return shipping costs are the customer's responsibility, except where the item is faulty, damaged, or not as described. We recommend using a tracked shipping service — we cannot guarantee receipt of untracked returns and are not liable for items lost in transit.

Please mark returned parcels clearly as "RETURNED GOODS — NO COMMERCIAL VALUE" on the customs declaration so the parcel is not held or charged duty on arrival.

Refunds

Once we receive and inspect your return, we'll notify you by email. Approved refunds are processed to your original payment method within 3–7 business days. Please note that additional time may be needed by your bank or card issuer to post the refund.

If you haven't received your refund after this period:

  1. Check your bank account again
  2. Contact your credit card provider
  3. If still unresolved, email contact@durdenshop.com

Exchanges

If you'd like a different size or item, please email contact@durdenshop.com before shipping the return so we can guide you through the process. Delivery times for exchanged items may vary depending on your location.

Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us within 7 days of delivery. You are entitled to a repair, replacement, or refund at no cost to you, including return shipping.

Questions?

For any return-related questions, contact us at contact@durdenshop.com or +90 553 079 98 94.