Shipping Policy
Shipping Policy
Where We Ship From
All orders are made and dispatched from our own atelier in İstanbul, Türkiye.
Destinations & Rates
United Kingdom: £5 standard shipping · Free over £60
Europe (16 countries): £10 standard shipping · Free over £80
Austria, Belgium, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Sweden
North America (US & Canada): £15 standard shipping · Free over £100
All prices and charges are in GBP. Where your local currency is displayed on the site, it is an indicative conversion — the amount charged at checkout is the GBP amount.
Processing Time
Orders are typically processed within 1–3 business days. You'll receive a shipping confirmation email with tracking as soon as your order ships.
Estimated Delivery Times
- UK: 2–4 business days
- Europe: 5–10 business days
- North America: 7–14 business days
These are estimates — actual delivery times may vary due to customs clearance and courier delays.
Customs, Duties & Taxes
Orders ship from Türkiye. International orders may be subject to import duties and taxes charged on delivery in the destination country. These charges are set by your local customs authority, are the customer's responsibility, and are not included in the shipping cost or product price.
Tracking Your Order
Once your order ships, you'll receive a tracking number by email. You can also track your order anytime from My Account > Orders.
Undeliverable Packages
If a package is returned to us as undeliverable (wrong address, unclaimed, etc.), we'll contact you to arrange reshipping. Additional shipping charges may apply.
Questions?
For shipping questions, contact us at contact@durdenshop.com or +90 553 079 98 94.